1. Entering into the contract
A parking booking is formalised when the customer completes the online booking process and receives confirmation by email. Bookings must be made at least 24 hours in advance. Bookings made less than 24 hours in advance (minimum 12 hours) carry a surcharge of €5. Bookings made less than 12 hours in advance are not accepted.
2. Prices and payment methods
Rates
The prices shown on the website include VAT at 21%. Rates may vary according to the date, the type of vehicle (car, van, large vehicle/motorhome) and the parking option (covered or open-air).
Applicable surcharges
- Booking made less than 24h in advance: +€5
- Booking made by telephone: +€5
- Extra days not foreseen, charged when the vehicle is collected: +€4/day
Payment methods
Payment by cash or card on arrival. Cash payment is only available for arrivals from 09:00 onwards. Season tickets are paid by bank transfer or card at the time the contract is signed.
3. Changes and cancellations
Customers may change their booking up to 12 hours before the scheduled arrival time, using the management link included in the confirmation email or by contacting us.
Cancellations made more than 24 hours in advance are free of charge. Cancellations between 12 and 24 hours beforehand incur a charge of 50% of the amount. Cancellations are not accepted less than 12 hours in advance.
4. Vehicle handover and collection
The customer must show the QR confirmation code when handing over the vehicle. The car park is open 24 hours, 365 days a year. Collection is possible at any time, arranged in advance with staff during night hours.
Premium Parking VLC (Raelgi Inversiones S.L.) accepts no responsibility for items left inside the vehicle. We recommend not leaving valuables in sight.
VIP Valet service
The terminal collection and return service requires confirmation of the return flight number. Premium Parking VLC (Raelgi Inversiones S.L.) accepts no responsibility for delays caused by circumstances beyond its control (flight cancellations, strikes, etc.).
5. Liability for the vehicle
Premium Parking VLC (Raelgi Inversiones S.L.) looks after the vehicle with all due care. In the event of damage caused on site and attributable to the service, our public liability insurance covers up to the limits set out in the policy in force.
Customers who have not taken out the photo coverage service and have signed the corresponding waiver accept that they may not claim for pre-existing damage that was not documented at the time of handover.
6. Season tickets
Season-ticket contracts are annual and may not be transferred to third parties. They can be used with different vehicles provided these belong to the contract holder. Renewal is not automatic. Breaching the conditions of use may lead to termination of the contract with no right to a refund.
7. Site rules
- Maximum speed on site: 10 km/h
- No smoking in the covered areas
- No access for unauthorised persons
- Observe the internal traffic signs
- No charging of electric vehicles without prior authorisation